Shipping Policy

At Black Hill Woods, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your products in a timely manner, and we are committed to delivering your items as quickly as possible.


Processing Time

Once you place an order with us, please allow 1-2 business days for us to process and pack your items. During peak seasons or promotional periods, processing times may be slightly longer, but we will always do our best to get your order ready for shipment as soon as possible.


Shipping Methods

We offer various shipping methods to cater to your needs:

  • Standard (Letter-Mail with No Tracking): Our most economical-standard shipping option, typically takes 5-7 business days for delivery within Canada. **NO REFUNDS NO RESENDS**
  • Standard (with Tracking): 5-7 business days for delivery within Canada. Please note that this timeframe may vary depending on your location and may take up to 14 business days.
  • Express Shipping: If you need your items sooner, we also offer express shipping. With this option, you can expect your order to arrive within 2-3 business days.
  • International Shipping: For our international customers, we offer shipping options that vary based on your location. Please note that international shipping may incur additional fees and customs duties, which are the responsibility of the buyer.

**Please note that the timeframes listed above may vary depending on your location and may take up to 14 business days.


Tracking Your Order

Once your order has been shipped (unless sent via "Standard (Letter-Mail with No Tracking)"), we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Please note that tracking information may take up to 24 hours to update.


Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you finalize your purchase.


Shipping Restrictions

While we strive to offer shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you during the checkout process.


Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact our customer service team at customerservice@blackhillwoods.ca. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.


Change of Shipping Address

If you need to change the shipping address for your order, please contact us as soon as possible at customerservice@blackhillwoods.ca. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been shipped.


For More Information

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with Black Hill Woods is a positive one.